I originally posted a needless rant here, and decided in the interests of being constructive and not wanting to look like a ranty loon forever, to take down the post and instead write about how I addressed a recent frustration I had when troubleshooting my brother’s Macbook (much easier than editing my original, slightly inane, post). I’m a PC user so apologies if the following is unbelieavably obvious…
So the problem was: iTunes and Software update would not connect despite the fact the internet was otherwise working.
To fix the issue, change your location to the profile for your local wireless network instead of ‘automatic’.
It was incredibly simple but when I originally Googled whatever the exact error message was I couldn’t find an answer. So hoping this helps anyone who has experienced the same issue, and I’ll live with the embarrassment if the reason I needed help with this was that most Mac users find this as natural as uninstalling an application by dragging it to the recycle bin…
Thanks to Rich whose comment on my original rant was reasonable and helpful.
Dear Sir,
After countless hours of trying to fix the problem, your simple advice worked. It made my day. Thankyou very much.
From Mark.
Dear Armand,
I’ve spent the last month trying every possible solution to my itunes problem and this post worked. Thank you very much!
Armando
Very glad to have been able to help. See that Google has put me second to the rather unhelpful Apple page for the error message now, so hoping I’m helping a few more people. If anyone uses this solution I’d really appreciate a comment…
My goodness, I have been trying to solve this issue for a few months now, came across your site today & thought “fine fine, I’ll try it, but I KNOW it won’t work!” Low & behold your solution fixed it immediately! Thanks so much!!
thank you so much,
i have been trying to resolve this problem
for such a long time, i am very fortunate
to have come across your site as i could not
find anything that could help me when i “googled”
my problem
cheers
To fix the issue, change your location to the profile for your local wireless network instead of ‘automatic’.
what does that mean? what location/profile? im on pc too sorry if this is a dumb q?
Sorry Aleem this is the solution for a Mac, I’ve not had the problem on a PC before. Hope you find a solution.
Thx very much, I try to resolve this problem since 2 week.
I have this problem forever but I have no idea what you mean with ‘change your location to the profile for your local wireless network instead of ‘automatic’. would you mind giving a step by step explanation for idiots like me?
Hi Daniel
Love to, but I don’t actually own a Mac so can’t remember the exact process…
I think if you go to Network properties there are ‘profile’ settings and it defaults to automatic. If you select the profile you would have created to configure your local network (e.g. Airport, Netgear, default, Home, whatever you’ve called it…) that should sort the problem.
Hope that helps,
Cheers, Armand
Awwwwww, thanks so much!!!!! I was finally able to fix it. what a simple and weird thing! Thank you!
OMG!!! This really worked thank you so much!!!! I just bought a new mac book and this worked for me. I was about to get so discouraged…I am so grateful. Thank you for this post!!
If I could kiss you right now I would. This fixed not only my iTunes Store issue but fixed the reason why my internet connection was slow all together!. I thought my new router was a POS and wanted to return it.. now the sites that would take forever to load, load right up, right quick.
You rock!
Yes! Thank you! I have been tortured about this since I got my new MacBook Pro nearly three months ago. But why????!!!
What if you are not on automatic and you have this problem? I have it on the specified name of the wireless location but I cannot log into the iTunes store.
Hey Pete. Not sure. Have you tried the fix on Apple’s website?