It’s astonishing that – on week 11 of a 12 week exercise to showcase your business acumen – that Jim and co didn’t think a business plan was worthwhile. It’s a simple set of calculations to work out margins, estimate how many of which you can sell per hour, etc. but they simply didn’t consider the need for it – it seemed to be treated as a game to design the prettiest store.
Helen was very impressive on that front, carrying all the margins in her head, and I think moves even more decisively into the lead for the win.
Messing up the production line, as Jim did, I think was a more understandable error. Time was short, he’d clearly never given any thought to how restaurants were actually run, and whilst under that pressure he simply didn’t think through the implications. Not to say they shouldn’t have tried to fix it, but I think they underestimated quite how labour intensive the creation of fajita would be. Which is odd, as anyone who’s ever made them at home from one of those kits knows that it takes a bit of faff.